Order Cancellation
Customers may cancel their order anytime before it has been dispatched by contacting our customer support team.
Once the order has been dispatched from our end, cancellation will not be possible.
Wintrbees reserves the right to cancel any order, at its sole discretion, if we suspect fraudulent activity or transactions that violate our website’s terms and conditions. Such orders may be cancelled with or without prior notification. We also reserve the right to restrict access or deny future orders from customers involved in fraudulent activities.
Returns & Exchanges
As Wintrbees deals in natural and organic products, we follow a no-return and no-exchange policy.
However, returns or exchanges will be considered only in the following cases:
- Product received is damaged
- Product is empty or leaked
- Wrong product delivered
- Missing items in the order
To raise a request, customers must share:
- An unboxing video (mandatory)
- Clear images or videos showing the damaged/defective product or packaging
Please contact our customer support at info@wintrbees.com within 48 hours of delivery.
Each request will be reviewed individually on a case-by-case basis.
⚠️ Kindly do not send the product back without confirmation from our support team. Please keep your order receipt/invoice handy for faster resolution.
Refunds
If an order is cancelled or a return is approved:
- Refunds will be initiated after the returned product is received and inspected.
- The refund process may take 7–12 working days to reflect in your original mode of payment.
- Processing time may vary depending on your bank or payment provider.
Once your return is received, you will be notified via email regarding the approval or rejection of your refund.
Late or Missing Refunds
If you have not received your refund:
- Please check your bank account again.
- Contact your bank, as processing times may vary.
- If the issue persists, reach out to us at info@wintrbees.com for assistance.
Shipping Address for Returns
If instructed by our customer service team, please send the product to:
Wintrbees
Allinagaram,
Theni – 625531,
Tamil Nadu, India
Ph: 9677953961
If the product is confirmed as damaged or incorrect after verification, Wintrbees will bear the return shipping cost.